Support

We're happy to help. Write to us, and we'll answer as soon as we can.

Help with the app

For a question, a problem with the app, or a story that seems wrong for its age, email support@starrybedtime.com.

Privacy questions

For anything about your information, email privacy@starrybedtime.com. Our Privacy Policy explains what the app handles and why.

Get a copy of your data

Email privacy@starrybedtime.com from the email address you sign in with. You can see it in the app: open Settings and tap your name or email at the top (Manage account).

To protect your family's information, we only accept a request from that address, and we only send the copy to that address. If you write from another address, we'll ask you to write from the one you sign in with.

If you use Apple's Hide My Email, you can't write from that address yourself. Tell us the address shown in Manage account instead: we'll email it (Apple forwards the message to you), and you confirm by replying.

We send the copy within one month: a file containing everything we hold about your account, including your name if you added it.

Delete one child

In the app, open Settings › Children and delete the child. Their profile and reading history are erased from our server at once, and from our backups within 7 days.

Delete everything

In the app, open Settings, tap your name or email at the top (Manage account), then Delete account. The app asks "Delete everything?" and explains: "Your account, including your name and email, your children's profiles, their reading history and all downloads are deleted from this device and from our server. This can't be undone." They are erased from our server at once, and from our backups within 7 days.

If you delete the app without deleting your account, your information stays on our server: sign in again the way you signed in before to find it, or to delete it. An account nobody has signed in to or used for 12 months is deleted automatically, without a warning. To delete it at once, please use Settings › Manage account › Delete account before you remove the app.